Cancellations & Rebooking

We understand that sometimes unexpected circumstances arise, and you may need to cancel or reschedule your appointment.

If you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance.

By making a reservation with us, you agree that you have read and understand our cancellation / rebooking policy.

You are able to cancel or reschedule your appointment online using your profile or link from your reservation email anytime prior to 48 hours before your appointment.

48 to 24 Hours Notice - Any Booking Fee paid will be no longer be refundable.

If you cancel your appointment with less than 24 hours notice, 50% of the total service change minus any booking fee made to secure your reservation will be payable.

If you “No-Show” for your appointment without any notice, you agree to paying 100% of the full service cost minus any deposit.

We will charge your nominated card held on file with us, in the event that this card declines an invoice will be generated and payment required within 30 days.

We consider a “No-Show”, 15 Minutes or more late without contacting us first by Phone, SMS or Email.

We will always attempt to contact you by Phone and SMS should you not arrive on time and we will explain our No-Show Policy in this message.

As a guest of our spa, you have the right to cancel or reschedule your appointment at any time before the scheduled appointment time.

You are also entitled to a refund for any products that you have purchased from our spa if they are faulty or damaged, as long as they are returned to us within 7 days and in their original condition.

However, we do not offer refunds or exchanges for change of mind purchases.

We encourage you to choose carefully and make informed decisions when purchasing products from our spa.

If we need to cancel your appointment for any reason, we will notify you as soon as possible and offer you an alternative appointment or a full refund of any booking fee paid.

Please note that our cancellation and product refund policy is designed to be fair and reasonable according to Australian Consumer Law, and we reserve the right to modify or update it at any time.

If you have any questions or concerns about our policy, please don't hesitate to contact us.

We appreciate your understanding and hope that you enjoy your experience with us.

Updated 14 June 2024